These are our current terms. This is not legal advice, and this tool is independent — not affiliated with, endorsed by, or operated by Apple Inc.
Privacy Policy
Effective date: 2026-07-11 (current version)
This Privacy Policy explains what information we collect when you use the tool, how we use it, and the rights you have. We follow data minimization: we collect only what is necessary to assist with your case.
Highlighted values are placeholders to be completed by the operating entity before launch.
1. Information we collect
Case information you enter yourself: the scenario, amount, currency, relevant dates, item name, and description.
Evidence you upload or paste: screenshots, receipt emails or text, and the structured fields extracted from them.
Operational data we need: case status and audit logs. The service is currently free, so we do not process any payment. If we introduce paid features later, payment would be handled by our payment provider (Stripe), and we would never see or store your card details.
Account data: your email address, and — if you sign in with Google — your name and basic profile information.
Technical data: your IP address, used transiently to determine your service region and to prevent abuse. We store it only in hashed (non-reversible) form, never as a raw address.
2. What we never collect
We do not collect or store your Apple ID password, two-factor (2FA) codes, payment passwords, or other sensitive credentials. The tool never logs in to your Apple account.
3. How we use your information
We use the information above only to: structure your evidence, assess material readiness, generate appeal letters and a submission guide, and send follow-up reminders.
To structure your evidence and generate letters, we send the relevant case text and any images you upload to a third-party AI provider (such as Anthropic or OpenAI), which processes them on our behalf as a service provider, solely to perform these functions. The provider does not receive this information for its own advertising.
We do not sell your personal information, and we do not share it with third parties for advertising.
4. Analytics
If usage analytics are enabled, they are self-hosted and PII-stripped aggregate statistics used to improve the product.
We use only first-party cookies: an essential authentication/session cookie for signed-in users, and a functional cookie that grants access to the anonymous case you started on this device and lets us measure PII-free funnel steps. We set no third-party or advertising cookies.
5. Your rights: export and delete
You can export your case data at any time, and you can delete a case and its evidence. Deletion is a hard delete: associated files are removed from storage as well. These features are already available in the product.
Depending on applicable law, you may also have rights to access, correct, restrict, or object to processing.
6. Data retention
We retain your case data while you use the service and remove it once you delete it. Account data is retained until you delete your account or ask us to delete it.
If you created a case without an account (anonymously) and do not claim it by signing in, that case — including any files you uploaded — is automatically deleted after a limited retention period (about 30 days).
7. International transfers and compliance
Depending on where the service is deployed, your data may be stored and processed in Wyoming, USA. The service is currently available in the United States only; if we later serve regions covered by frameworks such as the GDPR or the Personal Information Protection Law of the People's Republic of China, we will update this policy to address them.
8. Contact us
For data-related requests, contact support@keelstonesoftware.com. Data controller: Keelstone Software LLC.